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A Harvard Business School study showed that EACH additional Star rating on Yelp increases Revenue by 5-9%.
A Cone Online Influence Report concluded that 80% of people say that NEGATIVE online information changed their minds about purchasing a product or service.
By intercepting negative impressions immediately and managing the customer before he or she can voice a negative opinion online, a business owner can ethically and appropriately handle a disgruntled customer and, at the same time, reduce the probability that the disagreement will go “viral”.
Our Reviews platform automatically posts customer reviews instantly to your business Facebook page as well as the reviewer's Facebook page. This creates a viral effect by exponentially spreading the word about your business.